Contact ABC Imaging

Corporate Headquarters

5290 Shawnee Road
Suite 300
Alexandria, VA 22312
p: 202.429.8870
f: 202.429.9136

headquarters@abcimaging.com

Accounting

p: 202.429.8870
accounting@abcimaging.com

Accounts Payable

p: 202.429.8870 x1460
f: 202.429.6843

accountspayable@abcimaging.com

Accounts Receivable

p: 202.429.8870 x8030
f: 202.429.6843

accountsreceivable@abcimaging.com

Billing:

p: 202.429.8870x8033
f: 202.429.6843

billingdepartment@abcimaging.com

BlueprintOnline

p: 703.683.2080
f: 703.683.5298

BPOLsupport@abcimaging.com

CADD Department

p: 202.667.9222 x2
dc@abcimaging.com

Careers

p: 202.429.8870x8032
f: 202.296.1892

careers@abcimaging.com

Courier Service

p: 202.667.9222
courierservice@abcimaging.com

Dryink

p: 703.683.2080x3
f: 703.683.5298

offset@abcimaging.com

Facilities Management

p: 202.429.8870
fm@abcimaging.com

Grand Format Department

p: 703.683.2080 x1
f: 703.683.5298

ABCGrandFormat@abcimaging.com

Graphics Department

p: 202.667.9222 x3
dc@abcimaging.com

Help Desk

p: 1-866-464-3209 x8035
Helpdeskabc@abcimaging.com

Human Resources

p: 202.429.8870 x8032
f: 202.296.1892

hr@abcimaging.com

Marketing Department

p: 202.429.8870
marketing@abcimaging.com

Office Product

p: 202-429-8870 x8034
f: 202.429.9136

supplies@abcimaging.com

Offset Printing Department

p:703.683.2080 x3
f: 703.683.5298

offset@abcimaging.com

Purchasing

202-429-8870 x8034
f: 202.429.9136

purchasing@abcimaging.com

Sales

p: 202.429.8870

sales@abcimaging.com

Scanning & Archiving

p: 703.683.2080
scanning@abcimaging.com

 

3D Printing Services

p: 202.667.9222
3DHQ@abcimaging.com

Need Help? Contact Us

Frequently Asked Questions

Where are your stores located?
We have stores in more than 33 locations in the U.S. We also have stores in Dubai, London, and Shanghai. To find the location of one of our stores, visit our LOCATIONS page.

What are your store hours?
Store hours vary from store to store. Use our Locations page to contact a store for their hours of operation. The store hours for our flagship store in Washington, DC are as follows:


Monday through Friday 8:00 a.m. to 10:00 p.m.
Saturday 10:00 a.m. to 3:00 p.m.

Hours by appointment
We know our clients and customers have deadlines at all hours—and projects in all parts of the world. As part of our commitment to service, all our stores have hours by appointment for times when they are normally closed. Please contact your local store or ABC Imaging account representative for appointments.

I'm a client and I have a problem with a printer or my ABC Imaging software. How can I contact ABC Imaging?

Help Desk?


You can contact the ABC Imaging Help Desk and open a ticket one of three ways:
1. Online HELP DESK  
2. call 1-866-464-3209
3. send an email to helpdesk@abcimaging.com


You should be a registered user at a client site to open a ticket. If you are not registered, click the register button and complete the online form. Then sign in and open a ticket.

Do you have a FTP where I can send my files for printing?
Yes, BlueprintOnline, our online planroom uses FTP for uploading files. However, our primary service for receiving files for printing, Send Job, uses HTTP protocol. HTTP is a more secure method of transferring files. Please see our answer to "How do I use Send Job" for instructions on using Send Job.

How can I send you a file for printing?
We have several services or products that you can use to send us a file for printing. If the file does not exceed 10 MB, you can email it directly to us.


If you are sending a large file or multiple files, please use the following guidelines:


If you are a client registered to use Send Job, click SEND JOB.

This opens the fulfillment sequence you use to upload and order the files you need to print.


If you are not registered to use Send Job, see our answer to "How do I use Send Job" for instructions on registering to use the service.


If you are a BlueprintOnline client, use it to upload files to a project, if this is appropriate for the job.

Then use the print ordering function in the application to order the prints you need.

How do I use Send Job?
On abcimaging.com, click SEND JOB​. The Send Job sign-in page opens.
If you are not registered, you will need to register to use the service. Click the register button and complete the online form. Then sign in and begin to use Send Job.


Send Job uses a five step process to send files. Simply follow the sequence and fill in the information for your print job. Be sure to click "Upload files from your computer" button when you attach your files to the order during the "Order Details" step.


Once you have submitted your job, you should receive an email confirmation. The location you selected in the "Order set will be processed by this location:" dropdown menu will receive notification of your job. If your job has special requirements, an ABC Imaging representative will contact you about the requirements.

What is the largest size file I can send?
You may send orders as large as 1 GB using SendJob. The actual size you can send, however, depends on the time-out programmed for the server sending the files. We recommend that you contact our customer service department before you send a file or files more than 500 MB in size using Send Job.