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Testimonials - ABC Imaging
Testimonials Archives
February 2010
January 2010
December 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008


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We want to know what you think about our work. To send us a comment, click the following link customerservice@abcimaging.com. If you are using email software other than Outlook, copy and paste the link in the To: field of an open email.

Testimonials

For more than 25 years, we have impressed our clients. ABC Imaging continues to impress clients—now more than 3000 in more than 100 locations around the world. Read what they say about our work.

"ABC Imaging is a nationwide force whose commitment to obtaining the latest equipment, combined with their individualized customer service makes them the stellar leader in supporting the A & E community."

DMS/AS, Inc.
(ABC Imaging's first client and still with us today!)


February 2010


"Just wanted to say thank you—your guys did a great job upgrading our server—we are up and running!

The whole thing went smoothly—much appreciated all around. Thanks for a job well done!"

LC
Janko Rasic Architects
February 2010


After seeing vinyl lettering fabricated and installed by ABC Imaging's Grand Format division, a new client wrote to say:
"You guys are doing a phenomenal job. Thank you!"

AF
Macerich
February 2010


"I can't thank you enough for recommending your DC office for our project. They pulled off the most amazing job and didn't even blink—going above and beyond the call of duty and my expedited deadline.

Due to the snowstorm, there wasn't a night crew coming into your office. The manager worked me in even though my art came in at the very last minute. After I reassured the architects they would have their presentation for their meeting at the client site by 10 a.m. they pushed the bar even higher by telling me they wanted it an hour earlier. My delivery was there and through security in time for my guys to relax and review the presentation before their meeting.

I can't praise your staff enough and will be using ABC to complete this project as well as for any future projects I might have in Washington, DC."

RHD
HKS, Inc.
February 2010

January 2010


"Now that both our offices are 100% on-line with ABC Imaging and their cost recovery software, I wanted to drop you a line about our experiences. Primarily, I wanted to focus on customer service, technical support, and equipment.

Both FM management and Logistics have been excellent to work with – they respond to all questions quickly and are more than willing to take the time to explain any details surrounding the process. Their willingness to get every issue resolved, no matter how small, made the entire process worry free.

The tech support has been fantastic, whether from the FM technician's initial installation to the ABC Imaging Help Desk handling follow up calls. To top it off, their cost recovery software is light years beyond their competitor's, and has been flawless from the beginning.

When our existing hardware wasn't adequate, a higher quality device has been brought in to replace it. We now have capabilities we weren't expecting to have, which has been a pleasant surprise.

Overall, this change has been a very positive one for both offices, and I would recommend ABC and their cost recovery solutions to anyone."

IT Manager
Major Architectural Firm
January 2010


December 2009


"Belated and heartfelt thanks to your Offset Division for all your wonderful assistance in printing the Grace Concert Series brochures. They look spectacular. I can't tell you how much we at Grace Church appreciate your efforts."

LIS
DCS
December 2009


We received the following comment about a rush job for covers and custom die cut tab dividers:
"You guys ROCK!! Thank you so much. The jobs look great!"

CLJ
Muller Engineering Company
December 2009


"I wanted to send a short note about one of your employees in your billing department. No matter what I need or how quickly I need it, all I have to do is ask her and I have it within minutes. I have clients that always wait until the last minute to request something. That usually means I have to have info from your end on the spur of the moment. It's great to know that I have support in your offices that I can always depend on.

In this hectic and demanding world today, too often good employees do not receive the recognition they deserve from customers. I just wanted to be sure that was not the case this time."

CD
CORE
December 2009


"I would like to extend my sincere thanks for all your help with getting the presentation book together for the client. It's so good to know that there's a support team out there when you're in a rush. The book turned out great!

The clients were very pleased with the presentation. Again, thank you and all those who helped get our presentation materials together so quickly and producing such quality work."

RT
Hirsch Bender Associates
December 2009

October 2009


"I just wanted to say that it has been a pleasure working with ABC on all of our projects. Everything has been excellent—from the timely responsiveness to the actual output in terms of prints, and the individuals that we have worked with from ABC.

Thank you for all of the great work that ABC does—we are impressed!"

RB
Twelve13 Architecture
October 2009


We received the following comment about banners printed by our Grand Format division:
"They look marvelous. Well done."

EVS
Robert A. M. Stern Architects
October 2009


"Just a note to say thank you. The books look terrific and were delivered to our potential client yesterday. Discovering our error on the Section 8 header was a great catch and reflects the diligence and attention to detail of you and your staff. I know that it's a team effort to get these things done, so please share our gratitude with your fellow team members. We sincerely appreciated the partnership you demonstrated in working with us on this project."

TG
Jensen + Partners
October 2009


"Thank you so very much for always turning my projects around quickly. Your attention to detail and understanding of my deadlines are greatly appreciated. You are all such a pleasure to work with."

DWM
Patrick Sutton Associates
October 2009


September 2009


"I was staying at a nearby hotel and I stopped in your Washington, DC store last week in need of only 10 copies of two four page documents, which I had on a flash drive. Certainly not a tough problem to solve unless you don't know where to go or who can help. The person working was friendly and professional and took care of me immediately. I know the "drop in...less than $10 job" is not the core of what you do but that didn't seem to matter.

I really appreciate your attention to service!"

JLB
Idaho Power Company
September 2009


"I just got a call from the client and to use his exact words—"The banners look AWESOME!"

Thanks to everyone for all their work."

BS
The Facility Group
September 2009


"On behalf of Abiy Physical Therapy & Rehab and SHO Health Services, I would like to deeply thank the Offset Printing group for the great work they've done with our business cards, note pads, brochures, and envelopes. We very much appreciate their professionalism and the great personalities and spirits of the team! Keep up the good work.

We're looking forward to doing more business with you!

TA
Abiy Physical Therapy, LLC
September 2009


"I would like to deeply thank you on behalf of Abiy Physical Therapy, LLC and SHO Health Services, Inc. for the beautiful signs you produced for us. We really like them!

We truly appreciate your professionalism and punctuality, as well as the friendliness of you and your team.

We're looking forward to doing more business with you."

TA
Abiy Physical Therapy, LLC
September 2009


"I never had a chance to get back to you since we received the covers, but I wanted to let you know that they looked great. Everyone loved them!"

AJ
OZ Architecture
September 2009

August 2009


"I just wanted to extend my gratitude for a job well done managing the files we sent this week. The chief reason for my gratitude is that your file manager came through for us on a number of projects—which happens every week.

All orders were on time and very thorough. He works very hard and knows what he is doing."

PCB
Donohoe Construction Co.
August 2009


July 2009


"I want to express my gratitude to your print shop staff for assisting the US Army Corps of Engineers with a large-scale plot request during the last week.

The print shop staff was helpful, asked detailed questions, and printed 290 large-scale maps in less than a 24-hour period. I was very impressed with the consistent look and feel of the final paper map product. A job well done!

Thank you for being a professional organization that we can count on time and time again."

AG
HNTB
July 2009


"Thank you so much for a beautiful print job! We are very happy at how our materials turned out. Thank you for being so responsive and trustworthy!"

WK
ICF Jones & Stokes
July 2009


"Excellent 3D model, particularly given the short timeframe. It was a huge help in the presentation. I will definitely use you guys in the future and I will spread the word in-house about your capabilities."

CK
Suffolk Construction Company
July 2009


"I would like to thank the staff at ABC for their excellent service. We've been working mainly with the CADD department at the DC office, so many thanks to the gang in CADD among others for their personable service and for being extremely helpful and for delivering high quality work (and sometimes on short notice!).

Glad to have you on the team!"

KE
Schick Goldstein Architects, PC
July 2009

June 2009


"I took my poster into the local ABC Imaging store yesterday and was helped by one of your employees. He took the extra time to make sure I had converted centimeters to inches correctly, and called me to ask what he should do when he saw one of my calculations was a couple of inches short.

He did a terrific job and the poster looks like a million bucks. I had a very great experience there and also enjoyed my interaction with other employees in the store—I'm going to use them again."

DW
Silver Spring, MD
June 2009


"The boards arrived around 7:20 p.m. and they look excellent! Thank you very much for accommodating our tight schedule and doing such an excellent job."

CR
Martinez+Johnson Architecture
June 2009

May 2009


"The boards came out awesome! I'm sure the client will be very satisfied. And thanks for getting them back to us so soon."

JH
Michael Baker
May 2009


April 2009


"Just wanted to say thanks very much for a fast turnaround and a great looking sign! We really appreciate the terrific service!"

ALS
The Textile Museum
April 2009


"I don't know if you were aware of the fire drill we put you guys through last night, involving dry mounting boards that needed to be ready at 8:00 a.m. this morning.

Please give a big thank you to all of those that helped us. This is exactly why we are now your customers and not aligned with another print company.

Thank you for great work with a very short notice."

JRM
Merriman Associates/Architects
April 2009


"I just wanted to express my appreciation to the whole team at ABC Imaging.

This past week, we needed to create boards for a contest. It was a rush job, and to add to the fun, there were a few last-minute issues.

During this entire process, everyone at ABC—from front line managers to your production department who printed the posters and cut the boards—bent over backward to make sure my project was completed on time and in high quality.

I worked with so many people that it's hard to name everyone, but I wanted to say a big, glowing THANK YOU to everyone at ABC for exceeding expectations. We truly appreciate it—as do our clients."

SB
Greenfield/Belser
April 2009


"Thank you for a great job on the boards we sent you last week. The presentation looked great and went very well."

RC
Halpern Architects
April 2009


"Thank you very much for completing those posters in such a timely fashion. I appreciate the phone calls regarding the imaging – your department is really on top of it! I picked the posters up this morning and they are exactly what we wanted—and needed."

CS
ICAC
April 2009


"On behalf of the Transportation Group, I would like to thank you and ABC Imaging for working with us to get the 95% plans on our Rock Creek project out the door. As I understand it, this was successfully submitted yesterday largely due to your extra efforts. You printed 22 sets, each with 554 sheets plus spec book copies...a tall order on short notice."

LWS
KCI Technologies
April 2009


"Thank you very much for the enlargements of the floor plans and maps. They are just what we needed. And I really appreciate your giving us a great price and doing such a good, fast job! Our conference folks are amazed at your ability to turn them around so quickly.

Please pass along my thanks to your team!"

CS
American Occupational Therapy Association
April 2009


"I just wanted to take a moment and thank you again for your hard work on our Green Brochure project. The brochures look phenomenal. Your offset manager's knowledge of the paper types was an indispensable resource as we reached the final choice for our paper stock. Additionally, the entire offset team was helpful. They exemplified the utmost professionalism in helping us produce this piece on a very tight deadline. I am always pleased with the service that ABC provides and look forward to our next endeavor with you."

ZS
Massaro Corporation
April 2009


March 2009


"We want to share our great appreciation for the guidance and support your staff provided us over the last two months. Despite difficult deadlines, last minute changes, and large-scale production efforts your team was extremely helpful in delivering exceptional service and maintaining a positive, can-do attitude. Knowing we can trust the quality of their final prints is very refreshing.

Your team guided the work of our young staff by taking the time to explain and walk us through the processes. As a result, the exhibitions were professional and opened on schedule.

We wish to thank your team for helping us produce two exceptional exhibits. We could not have done it without your help."

RMT & RE
University of Maryland
March 2009


"I wanted to thank you for taking care of the dividers yesterday. They were a big hit and just turned out lovely. I am very pleased. Thank you."

HT
Field Paoli
March 2009


"As leaders, we all too often we only hear about problems with employees and projects.

To contradict that trend, I wanted to let you know how fabulous a job your account manager is doing managing our account! He has amazed me in his responsiveness and "get it done attitude!" I am absolutely convinced there is nothing ABC cannot do when he's handling my requests!

In a time when true customer service seems to be a lost art, I am truly grateful for those that are passionate about it. Your account manager certainly qualifies in that regard!"

DLM
HNTB
March 2009


"As long time customers of ABC Imaging, my partner and I would like to express our appreciation for the excellent help we received last week in completing a difficult color presentation for our client.

Last Wednesday, I brought a CD containing 12 JPEGs to the Tysons store. Your manager directed his staff to push the job so that both the color sets and the B & W sets were ready by noon. I delivered these to the builder. He reviewed the proposed front elevations and requested changes to the colors.

By Friday evening we had revised 6 of the 12 sheets and I gave a CD to the DC store at 9. I returned at 4 p.m. Saturday and gave the on-duty manager a CD with the remaining 6 sheets. He kept the shop open late because I had called him to let him know that the work was taking longer than estimated.

I know that your team put in a lot of extra hours because both sets of 24 x 36 in. color copies were ready for pick-up when I got there at 8 a.m. Monday. The client reviewed the revised colors and said they were great. Thank you for your excellent service."

JO
Creaser/O'Brien Architects
March 2009


"Wow, I can't believe you guys picked up the CD with the drawing files yesterday and had the boards printed and delivered the same day! They look great and thank you!

Nice work, we appreciate it!"

ST
EYP
March 2009


"The print colors and quality of the boards look fantastic! Everyone loves them. Sorry about requesting pick-up service, but I appreciate you working quickly for us...very much!!"

Nice work, we appreciate it!

JY
Imaging Presentation Partners
March 2009


"I received the custom made ash tray 3D model prototype. It looks great – thank-you!"

PW
March 2009


February 2009


"Just want to thank you for the great print job on the business cards. The color match you did is flawless to the eye and my client is impressed. Under our strict deadline, you delivered and I appreciate that."

PJ
Susan Davis International
February 2009


January 2009


"[Your ABC Imaging employee] had extraordinary customer service skills. I was very impressed with him and with the quality – and speed – of the copy job. I told my partners in SF about you guys..."

MT
Rao Ongaro LLP
January 2009


"I want to thank you personally for all your help and also commend your team as well! We received the reports and they look great! Everyone's happy. I am glad you were able to work it all out."

LL
Grimshaw Architects
January 2009


"Thank you for following up…all the prints were perfect and looked great. The paper was good and the color drawings printed just as we were hoping. Thanks for a great job and great response time."

PN
HNTB Architecture Inc.
January 2009


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