December 2010
A client wrote the following after receiving presentation books from one of our regional hubs:
"Everything looks amazing. You do such great work over there. Thanks!!"
SC
Tetra TechDecember 2010
"Thank you very much for braving the traffic to deliver our boards on Thursday—I know it was quite a trip!
"I wanted to let you know that they look fantastic! Everyone here is very, very pleased. Thanks again for the fabulous job! We are
planning to have another eight to ten done sometime this year—we will be in touch!"
JG
DewberryDecember 2010
November 2010
"I was in a managers' meeting this morning when a national marketing manager had some great things to say about you guys. She
was thrilled with your efforts and gave you kudos for a magazine you helped make. In case she hasn't contacted you directly, I
thought I would share."
RF
PBS&JNovember 2010
"[The poster] looks fabulous. Paper is great and colors look spot-on. Thank you so much, especially for the rapid turnaround! Our
client will be very pleased."
RC
Parsons BrinckerhoffNovember 2010
September 2010
"I wanted to thank you for your patience, understanding, and willingness to go the extra mile last week. We appreciate it more than
you know! The proposal was delivered on time and critical quality assurance changes were made to the document in-house. Thanks for
being so willing to help, but we know you had other jobs that had to be attended to that day. We are working on adjustments to our
proposal review and production schedule processes to provide better assurance that these last minute changes aren't happening
in the shop."
NC
Michael BakerSeptember 2010
"I just wanted to say thank you for the beautifully mounted boards yesterday. Also, thanks for packaging them as you did... it worked out really well for us."
RC
Tetra TechSeptember 2010
August 2010
"Thanks so much for getting me those Western State covers and tabs. As always, they were beautiful and I appreciate you catching
those spelling mistakes."
AW
OZ ArchitectureAugust 2010
"Just wanted to email my thanks to everyone in the Graphics Department who helped out on our job. The proposals looked great
and I was pleased that they were delivered well in advance of 10 a.m. Thanks for your hard work on these and for all your assistance."
CMM
Cox Graae + Spack ArchitectsAugust 2010
July 2010
"Thanks for the quick turn on the 2 boards for us yesterday. You're the best!"
LH
Parsons BrinckerhoffJuly 2010
"I want to let you know that we are very pleased with the quality of service ABC Imaging has provided us since the roll-out
in June. Overall, the transition has gone very smoothly thanks to you, your team, and especially your FM Site Manager.
Feedback I've heard from other employees is that our requests are handled promptly and the deliverables are received, as
expected, in perfect condition, and in a very reasonable period of time.
ABC Imaging is fortunate to have a true professional as your site manager working for you. I am aware that you are currently
looking for a permanent replacement for him so he can move into a new position. If at all possible, we'd like him to stay—I
have had many requests to have him remain with us on a more permanent basis.
We sincerely appreciate your responsiveness and the way you conduct business."
LH
Parsons BrinckerhoffJuly 2010
"On behalf of all of us at HBA, I wish to extend a big THANK YOU to the talented and committed international team of professionals who all contributed to making our ongoing projects in Baku successful. The prints all looked great and were delivered on time. We look forward to our continued partnership."
CDH
Graphis International HBA/Hirsch Bedner AssociatesJuly 2010
June 2010
"Kudos to our FM Site Manager!
He has been exceptionally helpful during the transition, handling everything from my desktop computer (my computer still had
the old printer names assigned and could not print) to the copiers in the mailroom.
He used his own ABC charge code (so that PB would not take the hit) to re-run copies for me, and did so without hesitation. While
we were talking, I mentioned that I would be working the weekend. He offered me his cell number and said to call if
there was a problem.
So, with regards to ABC Imaging's service, like I said, so far, very good."
VCH
Parsons BrinckerhoffJune 2010
"I wanted to pass along my appreciation for our FM Site Manager, who is very responsive, helpful, polite, and professional. He
completed a work order I issued Friday at 4:30 p.m. He stayed beyond the normal working hours until the job was successfully
completed and notified me via email.
We are in good hands with ABC Imaging taking care of our needs. Please feel free to pass this on to him and his superiors so
they can continue to provide us with great service."
AM
Parsons BrinckerhoffJune 2010
"Received magnetic signs as promised. A big THANK YOU to you and your team. We discussed signage Friday noon, over the telephone
and with photos. After a brief discussion the order was placed. Saturday morning the signs were delivered to my house. WOW!
"Signs look great, turn-around was excellent. Great to know there are still people you can depend on in a crunch.
"Well done!"
TA
Parsons BrinckerhoffJune 2010
May 2010
"Yes, the courier picked up the stand at 8:30 and we had it back about 10:00 in perfect shape. Thanks for delivering the stand
and also for getting the last repro project out so quickly. I was going to have it done on-site, but we didn’t have the heavyweight
paper we needed, so you really came through!!
Thanks for all your help."
JM
Parsons BrinckerhoffMay 2010
"THANKS TO EVERYONE IN ABC DC FOR WORKING THESE PROJECTS FOR US THE PAST 2 DAYS!!! I was especially impressed with the job
below [for printing on heavy paper], which was actually in my hands in 30 minutes!!! Can't thank you enough!!! Everything
turned out great for the interview, which is happening at 3 p.m. in DC for a huge initiative."
JM
Parsons BrinckerhoffMay 2010
"I can admit that I'm very impressed with the manner in which your staff proactively expedited my order. It is certainly a
rare and refreshing pleasure to see an organization that is serious about customer service.
"ABC Imaging is at the top of my resource list for printing solutions. I look forward to working with you and your staff in
the near future."
DM
AIB TVMay 2010
April 2010
"Sorry for not sending a thank you sooner. Everything was great! I've really enjoyed working with ABC Imaging so far, you all
take a tremendous amount of stress out of my job. Please pass on my appreciation to your team."
KM
Parsons BrinckerhoffApril 2010
"I just wanted to let you know how impressed I am with how well the ABC rollout went and how efficiently the ABC team worked
together for the success of the rollout. The group assigned to our office was energetic, efficient, knowledgeable, and
professional, while also being just a good-spirited group that was fun to work with.
Our whole office is impressed with your FM Site Manager. He is also efficient and knowledgeable, and meshes well with the
personality of the office. But his best quality is being proactive about finding the work and getting it completed. I think
the office staff was pleasantly surprised at what a great asset he has become."
KM
Parsons BrinckerhoffApril 2010
"I am writing this letter on behalf of my fantastic experience with ABC Imaging Washington DC in regards to all the exhibit
production and installation for the German American Heritage Museum of the USA.
"The staff was courteous, attentive, knowledgeable, and professional during an extremely hectic time. As the creative director and
only designer on this project, their patience and assistance were invaluable to me. They provided ideas and samples, gave guidance
on production techniques and file formats, arrived on time and worked nonstop, followed direction well and were excited about on
the spot collaboration and problem solving. The final product was incredible and I hope they are as proud of it as I am!
"Your staff needs to be commended as they represented your company with true professionalism and expertise. I look forward to working
with them in the future as we the Museum continues to evolve."
NH
Hamam DesignApril 2010
"I got the banners yesterday. They are great! Thank you very much for your speedy service. It's been a pleasure
dealing with you and I'll tell everyone I know about your banners."
DJ
Banjo BlastApril 2010
"I wanted to follow up to say that your shop has reprinted our books with exceptional quality. I definitely
attribute some of the success of this round to your last meeting in our office. At that meeting your shop manager
brought a full array of printed samples—allowing us to send you the paper and printing instructions with ease and
to know exactly what we would be getting in return.
The books came back perfectly coordinated with the instructions in the first round, and very timely. Your manager
went above and beyond to make sure that each book was accurate."
Graphic Designer
Major Architectural FirmApril 2010
"I'm in town doing some IT work here in Memphis and your staff managed to get me a nice shiny plotter to replace the
one that we were having trouble with.
One of your technicians from the Atlanta office drove up to our office in a rental van with the plotter with it, and
managed to get it all swapped out today! Now I don't have to hang around the office tomorrow waiting for him to show up!
The new plotter output looks better than the old output and I don’t anticipate any trouble with our people accepting the
substitution. Your technician gave me a couple of good tips, and knew tons more about the equipment than I do (always
a plus in an outside expert)
ABC continues to make me a very happy customer, I love meeting the guys you have working for you!"
JCM
TRO Jung|BrannenApril 2010
At the request of a client, ABC Imaging printed the Science Treasure Hunt passport described below. A 52-page 4.25 x 5.50 in brochure, the passport encourages science learning for elementary-school-aged children.
"Thanks to all who helped make the 2010 Science Treasure Hunt passports a reality. The passport is the best and had the
fewest errors we have had during the 21 years of this event.
Please share this message with all who were involved in creating this year's passport. Those of us here in the
Peoria Academy of Science feel that this is the kind of grassroots program that makes a difference in children's
interest in science and in all learning. Thank you again."
MR
Peoria Academy of ScienceApril 2010
An ABC Imaging FM site was part of a client team that received the following email after making a final design submission. The work was completed over 11 hours and required 6 sets of 35 different packages, on metric sized paper and individually bound.
"Thank you for all of your patience, perseverance, and extra effort in pulling together the +1,200 (revised and
revised corrected final) documents. The last couple of files were finally sent yesterday. Overall this is a good
product that I hope will satisfy the client. It was also a difficult project with lots of bumps in the road. We
learned a lot, which should help in the future. Let's do it again sometime! Thanks again for your part in this
successful project."
ML
Michael Baker CorporationApril 2010
March 2010
"The models arrived today and I just finished unpacking them and they look great!
I am most happy with number 22—it's impressive.
So you know, we were short listed for two more schools—I will overnight the plans to you so we can start moving forward on those models as well.
Thanks, everything looks great!"
PK
SCCMarch 2010
"I want to extend a huge thank you to the folks in DC for the fast and reliable work you did last Friday when you
helped me out of a bind. I sent several rolls of documents and PDFs to be plotted, sorted, copied, and bound in
all sorts of tortuous ways. Not only did I need all of that work done, but I needed it turned around in three
hours—including pick up and delivery.
Your team came through for me—they delivered the documents within hours and in the correct sequence (an
amazing feat in itself!) so I could deliver to the client on time that same day.
Thank you so much for your hard work. It is much appreciated."
TU
Sorg ArchitectsMarch 2010
February 2010
"Just wanted to say thank you—your guys did a great job upgrading our server—we are up and running!
The whole thing went smoothly—much appreciated all around. Thanks for a job well done!"
LC
Janko Rasic ArchitectsFebruary 2010
After seeing vinyl lettering fabricated and installed by ABC Imaging's Grand Format division, a new client wrote to say:
"You guys are doing a phenomenal job. Thank you!"
AF
MacerichFebruary 2010
"I can't thank you enough for recommending your DC office for our project. They pulled off the most amazing job and didn't even blink—going above and beyond the call of duty and my expedited deadline.
Due to the snowstorm, there wasn't a night crew coming into your office. The manager worked me in even though my art came in at the very last minute. After I reassured the architects they would have their presentation for their meeting at the client site by 10 a.m. they pushed the bar even higher by telling me they wanted it an hour earlier. My delivery was there and through security in time for my guys to relax and review the presentation before their meeting.
I can't praise your staff enough and will be using ABC to complete this project as well as for any future projects I might have in Washington, DC."
RHD
HKS, Inc.February 2010
January 2010
"We have been receiving such good reports from our people about the ABC Imaging staff. And considering the massive
undertaking with the installation at our headquarters, everyone who worked with ABC has been impressed at how well
it has gone, how well problems were managed, and how professional the whole ABC operation was."
RG
Parsons BrinckerhoffJanuary 2010
"Now that both our offices are 100% on-line with ABC Imaging and their cost recovery software, I wanted to drop you a line about our experiences. Primarily, I wanted to focus on customer service, technical support, and equipment.
Both FM management and Logistics have been excellent to work with – they respond to all questions quickly and are more than willing to take the time to explain any details surrounding the process. Their willingness to get every issue resolved, no matter how small, made the entire process worry free.
The tech support has been fantastic, whether from the FM technician's initial installation to the ABC Imaging Help Desk handling follow up calls. To top it off, their cost recovery software is light years beyond their competitor's, and has been flawless from the beginning.
When our existing hardware wasn't adequate, a higher quality device has been brought in to replace it. We now have capabilities we weren't expecting to have, which has been a pleasant surprise.
Overall, this change has been a very positive one for both offices, and I would recommend ABC and their cost recovery solutions to anyone."
IT Manager
Major Architectural FirmJanuary 2010
December 2009
"Belated and heartfelt thanks to your Offset Division for all your wonderful assistance in printing the Grace Concert Series brochures. They look spectacular. I can't tell you how much we at Grace Church appreciate your efforts."
LIS
DCSDecember 2009
We received the following comment about a rush job for covers and custom die cut tab dividers:
"You guys ROCK!! Thank you so much. The jobs look great!"
CLJ
Muller Engineering CompanyDecember 2009
"I wanted to send a short note about one of your employees in your billing department. No matter what I need or
how quickly I need it, all I have to do is ask her and I have it within minutes. I have clients that always wait
until the last minute to request something. That usually means I have to have info from your end on the spur of
the moment. It's great to know that I have support in your offices that I can always depend on.
In this hectic and demanding world today, too often good employees do not receive the recognition they deserve
from customers. I just wanted to be sure that was not the case this time."
CD
COREDecember 2009
"I would like to extend my sincere thanks for all your help with getting the presentation book together
for the client. It's so good to know that there's a support team out there when you're in a rush. The book
turned out great!
The clients were very pleased with the presentation. Again, thank you and all those who helped get our presentation
materials together so quickly and producing such quality work."
RT
Hirsch Bender AssociatesDecember 2009
October 2009
"I just wanted to say that it has been a pleasure working with ABC on all of our projects. Everything has
been excellent—from the timely responsiveness to the actual output in terms of prints, and the individuals
that we have worked with from ABC.
Thank you for all of the great work that ABC does—we are impressed!"
RB
Twelve13 ArchitectureOctober 2009
We received the following comment about banners printed by our Grand Format division:
"They look marvelous. Well done."
EVS
Robert A. M. Stern ArchitectsOctober 2009
"Just a note to say thank you. The books look terrific and were delivered to our potential client
yesterday. Discovering our error on the Section 8 header was a great catch and reflects the diligence and
attention to detail of you and your staff. I know that it's a team effort to get these things done, so
please share our gratitude with your fellow team members. We sincerely appreciated the partnership you
demonstrated in working with us on this project."
TG
Jensen + PartnersOctober 2009
"Thank you so very much for always turning my projects around quickly. Your attention to detail and
understanding of my deadlines are greatly appreciated. You are all such a pleasure to work with."
DWM
Patrick Sutton AssociatesOctober 2009
September 2009
"I was staying at a nearby hotel and I stopped in your Washington, DC store last week in need of only 10 copies of two
four page documents, which I had on a flash drive. Certainly not a tough problem to solve unless you don't know where to
go or who can help. The person working was friendly and professional and took care of me immediately. I know the "drop
in...less than $10 job" is not the core of what you do but that didn't seem to matter.
I really appreciate your attention to service!"
JLB
Idaho Power CompanySeptember 2009
"I just got a call from the client and to use his exact words—"The banners look AWESOME!"
Thanks to everyone for all their work."
BS
The Facility GroupSeptember 2009
"On behalf of Abiy Physical Therapy & Rehab and SHO Health Services, I would like to deeply thank the Offset Printing group
for the great work they've done with our business cards, note pads, brochures, and envelopes. We very much appreciate their
professionalism and the great personalities and spirits of the team! Keep up the good work.
We're looking forward to doing more business with you!
TA
Abiy Physical Therapy, LLCSeptember 2009
"I would like to deeply thank you on behalf of Abiy Physical Therapy, LLC and SHO Health Services, Inc. for the beautiful
signs you produced for us. We really like them!
We truly appreciate your professionalism and punctuality, as well as the friendliness of you and your team.
We're looking forward to doing more business with you."
TA
Abiy Physical Therapy, LLCSeptember 2009
"I never had a chance to get back to you since we received the covers, but I wanted to let you know that they looked great. Everyone loved them!"
AJ
OZ ArchitectureSeptember 2009
August 2009
"I just wanted to extend my gratitude for a job well done managing the files we sent this week. The chief reason
for my gratitude is that your file manager came through for us on a number of projects—which happens every week.
All orders were on time and very thorough. He works very hard and knows what he is doing."
PCB
Donohoe Construction Co.August 2009
July 2009
"I want to express my gratitude to your print shop staff for assisting the US Army Corps of Engineers with a large-scale
plot request during the last week.
The print shop staff was helpful, asked detailed questions, and printed 290 large-scale maps in less than a 24-hour
period. I was very impressed with the consistent look and feel of the final paper map product. A job well done!
Thank you for being a professional organization that we can count on time and time again."
AG
HNTBJuly 2009
"Thank you so much for a beautiful print job! We are very happy at how our materials turned out. Thank you for being so responsive and trustworthy!"
WK
ICF Jones & StokesJuly 2009
"Excellent 3D model, particularly given the short timeframe. It was a huge help in the presentation. I will
definitely use you guys in the future and I will spread the word in-house about your capabilities."
CK
Suffolk Construction CompanyJuly 2009
"I would like to thank the staff at ABC for their excellent service. We've been working mainly with the CADD department
at the DC office, so many thanks to the gang in CADD among others for their personable service and for being extremely
helpful and for delivering high quality work (and sometimes on short notice!).
Glad to have you on the team!"
KE
Schick Goldstein Architects, PCJuly 2009
June 2009
"I took my poster into the local ABC Imaging store yesterday and was helped by one of your employees. He took the extra
time to make sure I had converted centimeters to inches correctly, and called me to ask what he should do when he saw
one of my calculations was a couple of inches short.
He did a terrific job and the poster looks like a million bucks. I had a very great experience there and also enjoyed
my interaction with other employees in the store—I'm going to use them again."
DW
Silver Spring, MDJune 2009
"The boards arrived around 7:20 p.m. and they look excellent! Thank you very much for accommodating our tight schedule and doing such an excellent job."
CR
Martinez+Johnson ArchitectureJune 2009
May 2009
"The boards came out awesome! I'm sure the client will be very satisfied. And thanks for getting them back to us so soon."
JH
Michael BakerMay 2009
April 2009
"Just wanted to say thanks very much for a fast turnaround and a great looking sign! We really appreciate the terrific service!"
ALS
The Textile MuseumApril 2009
"I don't know if you were aware of the fire drill we put you guys through last night, involving dry mounting boards
that needed to be ready at 8:00 a.m. this morning.
Please give a big thank you to all of those that helped us. This is exactly why we are now your customers and not aligned
with another print company.
Thank you for great work with a very short notice."
JRM
Merriman Associates/ArchitectsApril 2009
"I just wanted to express my appreciation to the whole team at ABC Imaging.
This past week, we needed to create boards for a contest. It was a rush job, and to add to the fun, there were a few
last-minute issues.
During this entire process, everyone at ABC—from front line managers to your production department who printed the
posters and cut the boards—bent over backward to make sure my project was completed on time and in high quality.
I worked with so many people that it's hard to name everyone, but I wanted to say a big, glowing THANK YOU to everyone
at ABC for exceeding expectations. We truly appreciate it—as do our clients."
SB
Greenfield/BelserApril 2009
"Thank you for a great job on the boards we sent you last week. The presentation looked great and went very well."
RC
Halpern ArchitectsApril 2009
"Thank you very much for completing those posters in such a timely fashion. I appreciate the phone calls regarding
the imaging – your department is really on top of it! I picked the posters up this morning and they are exactly
what we wanted—and needed."
CS
ICACApril 2009
"On behalf of the Transportation Group, I would like to thank you and ABC Imaging for working with us to get the 95%
plans on our Rock Creek project out the door. As I understand it, this was successfully submitted yesterday largely
due to your extra efforts. You printed 22 sets, each with 554 sheets plus spec book copies...a tall order on short notice."
LWS
KCI TechnologiesApril 2009
"Thank you very much for the enlargements of the floor plans and maps. They are just what we needed. And I really
appreciate your giving us a great price and doing such a good, fast job! Our conference folks are amazed at your
ability to turn them around so quickly.
Please pass along my thanks to your team!"
CS
American Occupational Therapy AssociationApril 2009
"I just wanted to take a moment and thank you again for your hard work on our Green Brochure project. The
brochures look phenomenal. Your offset manager's knowledge of the paper types was an indispensable resource
as we reached the final choice for our paper stock. Additionally, the entire offset team was helpful. They
exemplified the utmost professionalism in helping us produce this piece on a very tight deadline. I am
always pleased with the service that ABC provides and look forward to our next endeavor with you."
ZS
Massaro CorporationApril 2009
March 2009
"We want to share our great appreciation for the guidance and support your staff provided us over the last two
months. Despite difficult deadlines, last minute changes, and large-scale production efforts your team was extremely
helpful in delivering exceptional service and maintaining a positive, can-do attitude. Knowing we can trust the
quality of their final prints is very refreshing.
Your team guided the work of our young staff by taking the time to explain and walk us through the processes. As a
result, the exhibitions were professional and opened on schedule.
We wish to thank your team for helping us produce two exceptional exhibits. We could not have done it without your help."
RMT & RE
University of MarylandMarch 2009
"I wanted to thank you for taking care of the dividers yesterday. They were a big hit and just turned out lovely. I
am very pleased. Thank you."
HT
Field PaoliMarch 2009
"As leaders, we all too often we only hear about problems with employees and projects.
To contradict that trend, I wanted to let you know how fabulous a job your account manager is doing managing our
account! He has amazed me in his responsiveness and "get it done attitude!" I am absolutely convinced there is nothing
ABC cannot do when he's handling my requests!
In a time when true customer service seems to be a lost art, I am truly grateful for those that are passionate about
it. Your account manager certainly qualifies in that regard!"
DLM
HNTBMarch 2009
"As long time customers of ABC Imaging, my partner and I would like to express our appreciation for the excellent
help we received last week in completing a difficult color presentation for our client.
Last Wednesday, I brought a CD containing 12 JPEGs to the Tysons store. Your manager directed his staff to push the
job so that both the color sets and the B & W sets were ready by noon. I delivered these to the builder. He
reviewed the proposed front elevations and requested changes to the colors.
By Friday evening we had revised 6 of the 12 sheets and I gave a CD to the DC store at 9. I returned at 4 p.m. Saturday
and gave the on-duty manager a CD with the remaining 6 sheets. He kept the shop open late because I had called him to
let him know that the work was taking longer than estimated.
I know that your team put in a lot of extra hours because both sets of 24 x 36 in. color copies were ready for
pick-up when I got there at 8 a.m. Monday. The client reviewed the revised colors and said they were great. Thank
you for your excellent service."
JO
Creaser/O'Brien ArchitectsMarch 2009
"Wow, I can't believe you guys picked up the CD with the drawing files yesterday and had the boards
printed and delivered the same day! They look great and thank you!
Nice work, we appreciate it!"
ST
EYPMarch 2009
"The print colors and quality of the boards look fantastic! Everyone loves them. Sorry about requesting
pick-up service, but I appreciate you working quickly for us...very much!!"
Nice work, we appreciate it!
JY
Imaging Presentation PartnersMarch 2009
"I received the custom made ash tray 3D model prototype. It looks great – thank-you!"
PW
March 2009
February 2009
"Just want to thank you for the great print job on the business cards. The color match you did is
flawless to the eye and my client is impressed. Under our strict deadline, you delivered and I
appreciate that."
PJ
Susan Davis InternationalFebruary 2009
January 2009
"[Your ABC Imaging employee] had extraordinary customer service skills. I was very impressed with him and
with the quality – and speed – of the copy job. I told my partners in SF about you guys..."
MT
Rao Ongaro LLPJanuary 2009
"I want to thank you personally for all your help and also commend your team as well! We received the
reports and they look great! Everyone's happy. I am glad you were able to work it all out."
LL
Grimshaw ArchitectsJanuary 2009
"Thank you for following up…all the prints were perfect and looked great. The paper was good and the color
drawings printed just as we were hoping. Thanks for a great job and great response time."
PN
HNTB Architecture Inc.January 2009
December 2008 
"I just wanted to send an email to the entire graphics department to say thank you so much for all of your help
over the past couple of days. With all of the chaos on our end it was unbelievable to see how hard you worked
to pull through for us. We look forward to working with you more in the future...thanks for going above and beyond!"
JM
Turner Construction CompanyDecember 2008
"Despite difficult deadlines, last-minute changes or large-scale production efforts over
the past few months, ABC has been extremely helpful in delivering exceptional service and maintaining a positive, can-do
attitude. Knowing that we can trust the quality of their final prints and products is very refreshing. To ABC's
Boston staff, thanks for all your hard work!"
NM & SA
HNTB BostonDecember 2008
"Thank you for working with us to submit this at the last minute for Tuesday's FedEx, without
which we may have missed the deadline. I appreciate your prioritizing this order, which was urgent to us. Your willingness
to work with our crazy deadlines successfully is why we continue to send our business your way."
ECH
Clark Realty Capital, LLCDecember 2008
"I just wanted to send an email to the entire graphics department to say thank you so much
for all of your help over the past couple of days. With all of the chaos on our end it was unbelievable to see how
hard you worked to pull through for us. We look forward to working with you more in the future..."
JJM
Turner Construction CompanyDecember 2008
"Please extend my thanks to whoever managed the S+A set of 8.5 X 11 prints this morning. The
images were printed and delivered on time in the midst of a tough deadline... and they looked great!"
DS
Shulman + AssociatesDecember 2008
"We just got the model and we all were pleased with the output of your service. The model
and site were both great and even [the] color was better than we expected. We hope [to keep] in touch with you and
keep working together. Thank you for your elaborate work."
HC
Boulder AssociatesDecember 2008
November 2008
"ABC never disappoints. That's excellent news! Thank you, truly, for all of your help today.
SCM
Fentress ArchitectsNovember 2008
"Firstly, thank you so much for the great work and fantastic service that ABC has provided
us. I can't tell you enough how much of a pleasure it is to work with you and to have you and your staff give such
helpful input, and a generous discount.
Thank you so much, again. We will definitely be working with ABC again in the near future."
SKJ
International Arts & ArtistsNovember 2008
"I just wanted to say thank you guys so much for churning that project...I am so impressed and
happy with what we received and how quickly you did it for us. This was a very time-sensitive project, and we all feel
that you really came though and helped us out a ton with your production speed and quality."
SH
Fandango EventsNovember 2008
"Thank you so much for your assistance and creativity yesterday! You saved the day with the
covers – seriously! And the books look beautiful!!
I greatly appreciate your help with this."
MV
NBBJNovember 2008
October 2008
"...I would like to thank you for your efforts and diligence in getting out the Thurgood Marshall printing on Monday."
WH
BeyerBlinderBelleOctober 2008
"Thank you very much for the prompt reply, the best customer service ever!"
VF
FannieMaeOctober 2008
"I just wanted to thank you [for] the monumental effort that you did for Nbbj Monday nite/Tues morn. You guys went the extra mile when you didn't really have to. Your calm demeanor during our plotting blitz put me at ease, and I was confident that the plots would be great, which they were. They commanded over the presentation and the graphics 'wowed' everybody. The meeting went extremely well."
BL
NBBJOctober 2008
"Our clients are picky and drive us to meet a pretty high standard. We've been working with [your ABC employee] there
and his attentiveness to detail, willingness and ability to meet tough deadlines have helped us greatly. Thank you for
all the good work."
CC
Studio216October 2008
"I just wanted to thank you and everyone at ABC for delivering on all our rush orders these past few days. We have
been in a frenzy around this proposal with this deadline for the past few weeks, and it is nice to know that we
can count on ABC to come through with all our requests – which with this project were more like demands! I
apologize if I was short on the phone, and thank you again for coming through and following up on it."
AS
Mortenson ConstructionOctober 2008
"The proposals you guys printed for us today looked fantastic. THANK YOU!!"
EGV
Blue HouseOctober 2008
"Thanks again for doing that Drexel University job – you really saved the day! Keep up the good work, and
have a great day!"
RR
H2L2October 2008
"I meant to do this last week, but I wanted to let you know how happy I was at the quality of the calendar
you folks did for me. I knew the cutting and folding were going to be tricky...But everything was perfect, and
even better than I had hoped. Thank you so much."
TW
Wallace Marketing Group, Inc.October 2008
"Great job, timing and service! Thank you – that was a quick turnaround!!"
VP
Perkins EastmanOctober 2008
"Thank you so much for producing and getting the Opera Lafayette billboard to Kennedy Center on time to meet
the Center's delivery deadline.
Our performance tickets went on sale October 1, and our billboard is now hung outside the Concert Hall Box
Office at the Kennedy Center. Kennedy Center also put out stacks of our endcards promoting our two performances in 2009.
We really appreciate your wonderful print work on both the billboard and endcards."
YA
Opera LafayetteOctober 2008
"I wanted to take this opportunity to express how impressed I am with your company's excellent service, in
particular one of your employees...Working with her the past year has been a pleasure.
She has always demonstrated a professional, knowledgeable, and consistent service for our firm and always gives 100%.
Her positive attitude really makes it a pleasure to work with her and your company.
It is nice to know that you have someone as dedicated and smart on your staff to serve our needs here at Jensen Fey."
JB
Jensen Fey Architecture and PlanningOctober 2008
"All the plots came in and they look great! Please tell everyone thank you so much, I know it was a lot of
printing and a lot of trimming!"
AK
Thirdmark StudiosOctober 2008
September 2008
"Thank you very much for turning around our presentation booklets so quickly with such short notice from our end. It is greatly appreciated!"
TW
WestfieldSeptember 2008
"Thank you for the boards! As always, you guys do a great print job and the work is always delivered on time."
ST
EYPSeptember 2008
"Thank you once again for your wonderful assistance in printing the Grace Church Concert Series brochures. As
always, they look spectacular. I can't tell you how much we appreciate your efforts."
LS
DCS DesignSeptember 2008
"Thank you...for all of your help yesterday – the easels stands are much better and [she] is happy with the
boards, leave behinds, and nametags. I appreciate your willingness to stay for all hours last night to
see everything done."
KJVH
HNTB CorporationSeptember 2008
"You guys are superb! Of all the vendors/printers I had received quotes from and seen their proofs, for this print
job, ABC Imaging was without a doubt the best. No questions asked. ...you have made yourself a client! I need to
look no further."
Williams Temple Church of God in ChristSeptember 2008
"I just wanted to thank you again for the unparalleled level of service you provided on my business
card order last night.
It is very rare these days to find somebody like you who takes responsibility and goes out of her way to keep me as
your customer.
I congratulate your company on having you as their Assistant Shop Manager and providing a show case example
for outstanding dedication to customer care.
Thanks a lot also to both you and [the other ABC Imaging employee] for the precision and quality of your work
and hanging in there with me even at the late hour, to ensure my business cards got done in the short time
I needed them.
I look forward to working with you and your team again in the future."
SO
TBT Group Inc.September 2008
"Thank you so much for all the great work in helping us [to prepare] materials that we used for our client
event! You helped us look professional and prepared. Thanks for always doing such a great job and having the
best turnaround times ever! Glad to be working with you & your team!"
JM
Syska Hennessy GroupSeptember 2008
"[Your ABC Imaging employee] brought me the photo enlargement yesterday and, ....WOW!!!,... it's perfect!!!
It turned out far better than I'd hoped. [You] did a great job."
DM
Michael Baker CorporationSeptember 2008
August 2008
"...thank you SO much for the absolute GORGEOUS printing of the calendars!!! They look so good, I was almost
crying with tears of happiness when I saw them! ...you've been so absolutely
wonderful throughout this process, and thank you so much for the wonderful help
you've given me."
HP
Hope EdwardsAugust 2008
"Thanks for the big push in getting my Del Webb project done yesterday and I apologize for the short notice. I know
it takes a lot of good teamwork to have gotten this big job accomplished. Please thank everyone at ABC as well that
helped getting it printed and shipped. Thanks for having my back."
ER
RTKL AssociatesAugust 2008
July 2008
"Thanks for everything and working on this job. It turned out great! Really appreciate
it."
MJL
RTKLJuly 2008
"I received the tabs and they look fabulous. Since you did such a great job we
would like to get some more made!"
NBHinesJuly 2008
"Thank you for helping us with the needed prints...despite a very challenging time
frame. HLW greatly appreciates your efforts."
CRHLWJuly 2008
"I just wanted to let you know that we are very happy with the service we are
receiving with ABC. [Your ABC Imaging employee] was the reason that I initiated
the account with ABC and he has proven to come through 100%. He is always on
time with things, and our projects are always done correctly. I feel comfort in
knowing that he is handling our projects because he calls me if he thinks
something is not right, as well as to keep me updated as to the progress of our
jobs."
KMicartJuly 2008
June 2008
"Just wanted to drop a note thanking everybody on the ABC Staff in reference to such a
fast turn around for the Dash Project this past Friday. That deadline was very
important in that is was necessary to meet our clients' expectations, and again
you have gone above normal turnaround duty to meet our needs...Thank you for
contributing to the project's success."
GMBMichael HadleyJune 2008
"Just letting you know we received all of the prints and everything looks
FABulous...thank you so much!"
KBSBC GlobalJune 2008
"Likewise, we appreciate the trustworthy service at ABC Imaging. Job well done!"
SCMFentress ArchitectsJune 2008
"You guys are terrific...you should give classes to others on great customer service.
I will try to stop by tomorrow to pick up the prints and pay up."
KBSBC GlobalJune 2008
"I wanted to thank you and your team for working so hard yesterday on all of my
signs. It was such a relief to get the files downstairs and know they were in
good hands. You even went above and beyond...You guys really outdid yourselves
and I can't thank you enough."
CCRocket Red, Ltd.June 2008
"Just wanted to say thank you for all of the nice work you have returned to us today.
It's a pleasure doing business with a company like yours. The work looks
great."
AGGAI Consultants, Inc.June 2008
May 2008
"I am very impressed with your team. ...every single person I have worked with has the
same white glove service ethic that I demand from my own staff. I have never
experienced that before from a vendor and especially a reprographics vendor. I
am so impressed that I keep thinking the dream will end – but it just
continues.
You have built a Best in Industry team."
JBCollins WoermanMay 2008
"The invitations, labels and the covers last Friday look great. Thank you for getting
them to me so quickly, and doing such a good job. I appreciate it!"
CCHDRMay 2008
"I just wanted to take a moment to express my VERY sincere gratitude for the work
that [ABC Imaging employees] provided over the weekend. They were extremely
friendly, helpful, and fun to work with...please give them a special 'kudos'
from me because they most definitely deserve it!..."
DGHNTBMay 2008
"The presentation went very well as did the implementation. The ABC team has done a
wonderful job. All are very helpful, knowledgeable, courteous and approachable.
Best of all, they seem to really enjoy what they do and take pride in their
work. Thank you for providing a truly wonderful team of people to assist us with
the transition."
MGMithunMay 2008
"Just wanted to tell you what a great job you did on those books yesterday! They were
a great hit with our clients, and the principals are going to want reprints!
Thank you as well for your quick turnover time."
HTField Paoli ArchitectsMay 2008
"All of the signs looked absolutely awesome, thank you so much for churning those
out. ...you guys handled our last-minute mad dash amazingly. Please pass a ton
of thanks to you and your crew."
SLHFandango Productions, LLCMay 2008
"I also wanted to thank your Seattle and San Francisco team for jumping in at a
moment's notice to assist our San Francisco staff. The feedback I have received
so far has been very good and the team was pleased with the online web
application for uploading files. We're looking forward to working with your team
and anxious to begin interviewing for the facilities manager
position."
MGMithunMay 2008
"It was a big hit as it was a going away present for a person with a very high
position from our client's office. The Gatorboard worked great and proved to be
very sturdy (it was a windy day wednesday), and made our presentation of higher
quality. So, thanks again for the type of service I've come to expect from you
and your staff."
JPJacobs EngineeringMay 2008
"I wanted to drop a line to let you know how much I appreciated [the ABC Imaging
employee's] stay here in the DC office. The print production room looks
fabulous. She has done a wonderful job organizing it.
Also I wanted to
comment on the level of service. [She] was so helpful and friendly. Her customer
service is impeccable."
SDSkidmore, Owings and Merrill LLPMay 2008
"Sometimes we have to outsource our printing needs, especially when our in-house printers are down or our turn [around] time is
short. I have been using ABC Imaging for some of my color printing needs and they have done an excellent job.
They are capable of printing standard letter documents all the way up through banners and DIBs. We have a master
account and the pricing is competitive and often better than [competitors]. What I really like is that they have a quick
turn around..."
JVLinbeck Group LLCMay 2008
"The boards that I've received are BEAUTIFUL – Thank you for working so quickly for
us!!!"
LAAKondylis Design, LLCMay 2008
April 2008
"Thank you for the wonderfully fast service! You were an hour ahead of schedule. I
really appreciated it."
JDHuntsman Architectural GroupApril 2008
"The 3D print really gave us a heads up on the competition. I really appreciated you
guys going the extra mile to make sure that our 3D print would turn out
correctly. You also even went the extra step to print it at two different
locations which was an added insurance policy in making sure we received it on
time and intact! We all thank you so much and look forward to doing some more
great 3D printing with you in the future."
ARHNTB CorporationApril 2008
"I wanted to thank everyone for helping to get the boards printed in such a rush –
they looked great. I appreciate everyone always working so hard to fulfill our
last minute requests!"
RHWorld Trade Center Memorial FundApril 2008
"The proof was amazing and even though ABC was not receiving an order you were happy
to help me look good.
Thank you for everything you do for me and Peloton.
I know I can always count on quality work that makes me and my company look
good. You're the best!"
SFPeloton Real Estate PartnersApril 2008
"I would like to thank the employees of ABC for such excellent customer service.
Each job I've presented to ABC has been completed professionally and with a
quick turnaround. Not only is each job completed to the customer's
specifications, the project is ready or delivered right on time."
RSNational Aquarium in BaltimoreApril 2008
"I am writing to you to express my thanks for the work you did on our...proposal. It
was a tight schedule and you meet our deadline. I appreciate all your fine work,
the final product was excellent and we made a very good showing this
morning."
PRWilson Meany SullivanApril 2008
"...I wanted to let you know that your guys really helped me out last weekend. I had
to make seven large sets, bind some specs, and send them out...on Saturday.
First, one of your empoyees led me to the store...then, [your ABC Imaging
employee] and his crew cheerfully took the order...when they found I needed sets
in different combinations to send out, they promptly repackaged them...and they
helped me load my car...Please thank your crew and tell them I appreciate the
extra effort, and especially their cheerfulness on a weekend! It made my job
easier and far more pleasant. I will not hesitate to bring jobs to you in the
future."
AEMGovernment Services IPTApril 2008
"I wanted to express my appreciation for your support during the Golden Gate Bridge
proposal. You supported us 110% by researching materials, providing solutions to
various reproduction challenges and helping to turn around quality work at
amazing speeds."
EPThe HNTB CompaniesApril 2008
March 2008
"I wanted to thank you and your team on helping us to create a fabulous proposal.
You all were able to handle the late night requests and last minute changes,
making my job so much easier. Thanks for all your hard work."
JHClark RealtyMarch 2008
"Mission Constructors has been using ABC Imaging for over a
year now and we are very pleased with their service. I have brought plans to ABC
in the morning, asking to have 15 or 20 sets made for the next day and they
normally have them done and delivered later that same day...I can honestly say
that the staff at ABC goes out of their way to get the jobs done in a timely
manner."
BBMission ConstructorsMarch 2008
"I'd like to personally thank you for all of your support as well as the outstanding
customer service you have provided me with personally...over the last 14 +
years. It's great to have that rapport and I look forward to our continued
relationship in the years to come."
WMBOKA Powell, LLCMarch 2008
"Just wanted to thank you for the exceptional service and for all the follow ups to
make sure all was correct."
ESHLW International LLPMarch 2008
"My brokerage team came back from their meeting and they said that they and the
client loved the map. You pulled it off and I thank you for all the hard
work...You guys are top notch!"
DMCushman & WakefieldMarch 2008
"...I just wanted you share with you that your DC offset team did an *outstanding* job
on our site safety handbooks. I'm very pleased with the final product and
grateful for the fantastic service I received...as well as the initial help for
proofing from NYC."
JVPavarini McGovernMarch 2008
"I just got a call confirming our business cards have arrived!!! You guys are too good! Thank you so much for your prompt
delivery, we really appreciate your efforts."
MPIndustrial Appraisal CompanyMarch 2008
"I could hardly believe what we had pulled off as I handed the final products to the client...Between our inventive creative
group and your educated sales person and quick production department, we pleased a major corporate entity to the point that
they want to do a lot more work with us...Your quality is above standard. Your staff is only ever helpful, resourceful and
pleasant to deal with. And your patience is high in virtue. It is such a pleasure to work with people like you."
HMStrat@commMarch 2008
"[The ABC Imaging employee] follows up on questions so that mistakes are minimal if at all, communicates what he and his
ABC team can deliver to meet our requests realistically, which I've found very impressive...[It is] a pleasure to deal
with [him] and [I] admire his dedication to our account [and to] clients we all serve and [his]quality of work put into
our final product."
KVTishman Construction CorporationMarch 2008
"We have been using ABC Imaging on the Skyline project and have been EXTREMELY happy with their work. The costs are good, they
go above and beyond to get our copies back to us quickly, and they scan and drop them to our ftp site. All in all they
are awesome."
DSSellen ConstructionMarch 2008
"...you are the BEST. Everything turned out GREAT. We will be sure to continue to use you for all of our Chicago
based printing needs. I am so thankful for the work, the service and the follow through."
DCL&R PropertiesMarch 2008
February 2008
"Please thank all those at ABC who worked last night to print, copy, bind, assemble and package our SI greenhouse project...We
submitted the project on time to our client...We at architrave are glad to have you on our team."
RWarchitraveFebruary 2008
"I just wanted to thank you for ALL the wonderful work you did for me today, as usual. You...are GREAT lifesavers!!"
HSCannon DesignFebruary 2008
"I want to thank you and your staff [for] the great job you did for me on our Safety Alert Books. The high quality of
work, the tight timeframe and great pricing was very noticeable to my managers, as well as standing out in my
corporate office."
KKTransoceanFebruary 2008
"We are absolutely, totally impressed with your set-up efforts of the last few days. Our expectations were greatly
exceeded. Please let [ABC Imaging employees] know how much we appreciate their efforts, their courtesy, their patience and
their attitudes, and that they have given our relationship a great start for success.
Thank you again for turning what we feared would be a tough few days, into a positive experience because of exceptional efforts by ABC."
JRMmerriman associates/architects, inc.February 2008
"I just wanted to inform you about the EXCELLENT work your boys at the L.A. office have been doing. My client has been
giving me some outrageous deadlines that have forced me to request miracle turn around times from you guys. But I'm glad
to say that they have met all of my extremely tight deadlines with more than excellent quality. They honestly make me feel
like my small jobs are their number one priority. Their attitudes are PERFECT and could not be better."
DSJenkins/Gales & Martinez, Inc.February 2008
"I just wanted to let you know that [you] did an excellent job...The communication was timely and professional and they
exceeded expectations for the copying and the delivery of the items.
[ABC Imaging employees] were patient and informative in answering all of my questions, the delivery persons were proficient
and polite, [and] all areas of service were very well done."
TAWilson Meany SullivanFebruary 2008
"I saw the refreshed KC FM this morning and I was blown away. It looks fantastic. Your team did an incredible amount of
work in a short amount of time this weekend. I know everyone involved worked very hard and many users came by this morning
and were impressed.
I look forward to the increased capabilities in offset and thank you again for the
refreshed look."
KTNational Printing Services/HNTBFebruary 2008
"I received the poster yesterday afternoon and it looks great. Thanks for getting it here so quickly. I look forward to working with ABC in the future."
KR
Ayers Saint Gross ArchitectsFebruary 2008
"IT LOOKS AMAZING!!! Thank you so much! I will need to get with you about our senior
booklet...like you guys did last year..."
APCino Ranch H.S.February 2008
"I just wanted to say thank you for a job well done on your part last night. When we were making changes at 11:45 PM I didn't
really know what to expect. The documents showed up in great shape, and beat the deadline by an hour. Your effort, courtesy, and
professionalism were more than I could have expected."
NDThe August Jackson CompanyFebruary 2008
United States
